Maryland Metrics: Internet ordering tips

Maryland Metrics would like to make your Internet order as trouble free as possible. If you have questions, please refer to the information below. If you cannot find what you are looking for, please call us at (410)358-3130 or (800)638-1830; or fax us 24/7 at (410)358-3142 or (800)872-9329; or email at sales@mdmetric.com.   Our business hours are M-F, 9:00 - 5:30 EST. 1.   How to place an Internet order 2.   How to place an order by phone, fax, or mail 3.   Missing order or confirmation 4.   Checking the status of your order 5.   International Orders/Shipping 6.   Requesting order changes and cancellations 7.   Maryland Metrics return policy 8.   Checking the status of your return or credit 9.   Reporting a problem with placing an order 10. Other Ordering problems 1. Information on security 2. Our Privacy Policy 3. Finding a Product 4. Warranty Information How to Place an Internet Order Search options: Find the product(s) you want by using our various search options: Use our search page   How to place an order by phone, fax, email or mail By Phone: You can call our toll-free Customer Service number at (800)638-1830 (U.S. and Canadian only), or call (410)358-3130 for international orders. Phone order desk hours: 9 AM - 5:30 PM Monday-Friday. By Fax: If you would like to place an order by fax, simply complete the fax form or print your online order and fax to Maryland Metrics Order Department at (410)358-3142 or (800)872-9329. By Email: Please use our online Secure order form   By Mail: To order through the mail, simply complete the fax form or online order, print it out,and mail it with your credit card information; or a check or money order payable to Maryland Metrics: Maryland Metrics Order Department P.O.Box 261 Owings Mills, MD 21117-0261 We accept the following credit cards. Amex, Visa, Mastercard & Discover.    Important: Please submit your billing information exactly as it appears on your credit card statement. We have to verify name, complete address, phone number, and security code number (CVV) before we process any order. Submitting incorrect or invalid billing information will cause an order or be delayed or canceled. Missing order or confirmation and backorders When you place an on-line order with Maryland Metrics via the Internet you will automatically receive an order confirmation or 'Thank you' by e-mail. If an item on your order is out of stock, you will receive an email notifying you whether you would like us to ship or wait for the entire order to be processed. If you do not receive an order confirmation or 'Thank you' email: If you did not get an order confirmation email after submitting your order, we did not receive your order. Please note: If you placed your order on Saturday or Sunday, please allow until Monday afternoon to receive your confirmation, as we are closed on the weekends. Otherwise, please try to place your order again either through the Internet or by calling our toll-free customer service number (800)638-1830. If you do not receive your order: If you did receive an order confirmation page, but did not receive an order, we may have had a problem contacting you via e-mail or with your delivery. You can call (800)638-1830, please provide us with the date you placed the order, purchase order number, bill-to name and address, ship-to name and address and e-mail address. If you have any additional questions or comments regarding a possible missing order, please call (800)638-1830 or email at sales@mdmetric.com Checking the status of your order You are anxiously awaiting your Maryland Metrics order, and we want to let you know when your order will arrive. When is my order going to arrive? Your order will generally be shipped within one to two days of receipt for in-stock items. We will also notify you if the product you ordered is out of stock and when we expect to ship it to you. Please note the shipping times below are in addition to the days processing time noted above.  Standard shipping If the products you ordered are in stock, in most instances we will ship your order within one to two days after receiving the order. If the shipping address is in the continental United States, your order should arrive within one day to two weeks via United Parcel Service (UPS) (Note: Shipping times may vary seasonally.) Overnight and other options UPS, FEDEX, DHL International and the United States Post Office all offer many types of expedited shipping options. Please enter or select these options on the order form. Actual shipping time is contingent upon availability of merchandise and credit verification. We do not ship on weekends. In the event of delays, we will attempt to contact you by phone, fax or Email. International Orders/Shipping International Orders We also accept international orders online. Please call us at (410)358-3130 or fax at (410)358-3142. Or use our fax form. International Shipping We suggest using UPS International, Federal Express, DHL International or United States Post Office mail; rates are very competitive and your order can be tracked. If this was a personal order and if you do not have a personal FedEx number or UPS account number, perhaps your company does, plus corporate FedEx rates and UPS rates may be cheaper. We also offer international shipping via mail. Please contact      or      or      or    for exact international shipping rates.

Please Note:
All international customers are responsible for any duties and/or tariffs levied upon their order(s).  Extra charges are not reflected in the price or shipping costs of our products, and therefore, Maryland Metrics, does not take responsibility for costs imposed by customs. If you are unaware of these potential charges it is suggested that you contact your local customs office for more information.

Attention Canadian customers!
according to UPS...
"For standard shipments to Canada, UPS provides Customs Brokerage service unless otherwise specified by the importer. The importer is responsible for all brokerage charges, duties, and taxes at time of import."

What does this mean? You might be levied "brokerage" charges by UPS upon receiving your package. Please contact UPS for fees and exact details.

Additional information about your order:
Should you wish to know the status of your shipped order, please call us at (410)358-3130 or (800)638-1830, we will provide you with your carriers tracking number.
You can then either call the carrier ot visit their website.
UPS International
Federal Express
DHL International
United States Post Office
These systems can provide you with information regarding the current location of your order.

If you are experiencing an extra-long waiting time for your order to arrive, please email us at sales@mdmetric.com, and we will be happy to assist you in any way that we can.

Requesting order changes and cancellations

If you have placed an order with Maryland Metrics and have decided to cancel the order, please call (410)358-3130 or (800)638-1830 or email sales@mdmetric.com. We will confirm the cancellation within 24 hours (Note: special orders, and orders for normally non-stocked quantities are non-cancelable). If the order has already been shipped and it is composed of normally stocked items and normally stocked quantities, we will provide you with information on how to return it.

Maryland Metrics return policy